For Referrers

A coordinated, dietitian-led Chronic Disease Management service designed to support long term lifestyle change, improve patient engagement between appointments, and maintain clear communication with referrers.

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Who My Health Online is for

Supporting patients who need more than one-off allied health appointments

My Health Online supports adults living with chronic conditions who benefit from structured, ongoing lifestyle support delivered alongside their Chronic Disease Management Plan.

This service is particularly suitable for patients who:

Have a chronic condition lasting six months or longer
Are eligible for a Chronic Disease Management Plan
Would benefit from dietitian-led care supported by education and behaviour-change strategies
Have struggled to maintain progress with fragmented or short-term allied health input
Need structured support between appointments to improve engagement and follow-through

Common referral presentations include, but are not limited to:

Type 2 diabetes and insulin resistance
Pre-diabetes and metabolic syndrome
Obesity and weight-related health conditions
Fatty liver disease
PCOS
Hypertension and cardiovascular risk factors
Depression and long-term mental health conditions

How Chronic Disease Management fits into the model

Using limited Medicare-funded sessions more effectively

Under Medicare, patients are eligible for up to five subsidised allied health sessions per calendar year through a Chronic Disease Management Plan. These sessions are shared across all allied health disciplines.

While CDM provides valuable access to care, limitations often include:

Restricted session numbers for complex, long-term conditions
Care spread across multiple providers with limited coordination
Minimal structured support between appointments
Difficulty maintaining behaviour change once appointments end

My Health Online is designed to work within this framework by combining bulk-billed dietitian appointments with a comprehensive Lifestyle Program that supports patients between sessions. This integrated approach helps patients stay engaged, apply strategies in daily life, and make better use of their limited CDM sessions, without additional program costs.

For GPs, this means referrals that support continuity of care while reducing the need for repeated short-term interventions.

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What patients can expect

Structured support from referral to follow-up

Patients referred to My Health Online receive coordinated care designed to support steady progress, not just isolated appointments.

Bulk-billed dietitian appointments

Eligible patients can access up to five telehealth dietitian sessions under a Chronic Disease Management Plan, with no out-of-pocket costs.

Integrated Lifestyle Program

Patients receive access to a structured, self-paced Lifestyle Program included as part of their care, designed to support learning, skill-building and behaviour change between appointments.

Whole-of-lifestyle support

Care addresses nutrition alongside movement, sleep and mental wellbeing, rather than focusing on diet alone.

Clear goals and practical strategies

Appointments focus on setting realistic priorities and developing achievable actions that fit the patient’s circumstances.

Ongoing structure between sessions

The program provides guidance and reinforcement between appointments, helping patients maintain momentum.

Appointments focus on assessment, education, problem-solving and progress review, while the Lifestyle Program reinforces learning and habit-building between sessions.

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What referrers can expect

Clear communication and continuity of care

Referrers can expect:

A straightforward referral pathway
Timely patient contact after referral
Clear communication after key appointments
Written updates outlining goals, progress and recommendations
A service designed to complement, not replace, ongoing GP care

The aim is to reduce fragmented care, support informed clinical decision-making, and enhance patient outcomes through a coordinated, evidence-based lifestyle care model that complements and reinforces GP management.

Support better long-term outcomes for your patients

Refer suitable patients to a coordinated, dietitian-led lifestyle care model that complements GP management and improves continuity of care.

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Why this approach works

A smarter way to use Chronic Disease Management Plans

Chronic Disease Management plans offer valuable access to allied health, but the model often leads to fragmented, short-term input across multiple providers.

My Health Online is designed to work within this system while addressing its key limitations. By combining dietitian-led telehealth care with an integrated, multidisciplinary Lifestyle Program, we provide coordinated, structured support that continues between appointments, not just during them.

This coordinated model enables:

More effective use of limited allied health sessions

Care builds across appointments instead of being spread thin across providers.

Consistent patient engagement between reviews

Structured guidance helps patients stay on track when motivation fluctuates.

Unified, evidence-based lifestyle messaging

Reduces confusion from multiple disconnected sources of advice.

Observable progress over time

Goals, strategies and learning are reinforced across sessions and the Lifestyle Program.

This approach shifts care from isolated advice to structured behaviour change support, helping patients develop the understanding, skills and confidence needed for sustainable health improvement.

The Lifestyle Program

Integrated multidisciplinary Lifestyle Program

All patients referred to My Health Online receive access to an integrated online Lifestyle Program that works alongside dietitian appointments to reinforce learning, support behaviour change and maintain progress between sessions. The program has been developed with clinical input across dietetics, psychology, exercise and specialist medical care, ensuring consistent, evidence-based lifestyle guidance that complements primary care management and supports chronic disease treatment.

Nutrition education for chronic disease

Structured movement and activity guidance

Sleep, recovery and energy management

Stress regulation and mental wellbeing support

Evidence-based behaviour change strategies

Flexible, self-paced access to support real-life implementation

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Referral process

Simple steps to get patients started

Referring to My Health Online is straightforward and designed to fit easily into existing Chronic Disease Management workflows. Once a referral is received, our team manages patient contact, appointment scheduling and program access, keeping you informed as care progresses.

Patients who are not eligible for a CDMP, or who have already used their sessions, can still be referred and seen privately.

Refer a patient

Step 1.

Prepare a Chronic Disease Management Plan

Confirm eligibility and include key clinical information so lifestyle care can be delivered in a way that supports your treatment priorities and medical management.

Step 2.

Refer the patient to My Health Online

Submit the referral via the secure online referral form on our website or send it directly via email. Both CDMP and private referrals are accepted.

Step 3.

Patient contact and onboarding

After receiving the referral, our team contacts the patient to schedule their first telehealth appointment. Once booked, they are given access to the My Health Online Lifestyle Program to begin.

Step 4.

Ongoing communication

You receive structured updates at key points in care, including progress summaries and recommendations, to support your ongoing clinical management and decision-making.

Next steps

Refer a patient or explore the program

Use the options below to review how My Health Online supports your Chronic Disease Management patients, refer a patient, or discuss suitability with our team.

Explore the program model

See how My Health Online integrates with Chronic Disease Management to provide structured, coordinated lifestyle care that supports your ongoing medical management.