Our Program

A coordinated, dietitian-led model of chronic disease care designed to turn your limited Medicare sessions into meaningful, long-term progress.
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Program overview

One complete model of care for chronic disease management

My Health Online delivers an integrated model of chronic disease care that combines fully bulk-billed dietitian telehealth with a structured, multidisciplinary Lifestyle Program.
Rather than offering isolated appointments or one-off advice, this program is designed as a coordinated end-to-end service. Patients receive structured support across nutrition, movement, sleep and mental wellbeing, with clear goals, follow-up and communication with their GP.
This model helps patients use their Chronic Disease Management sessions in a way that supports real, sustainable long-term change.
How Medicare-funded allied health support works

Understanding the Chronic Disease Management Plan (CDMP)

A Chronic Disease Management Plan (CDMP) is a Medicare initiative that helps people with a chronic medical condition access subsidised allied health services.
To be eligible, a person must:
  • Have a chronic condition lasting six months or longer
  • Have a GP who prepares a CDMP
  • Be referred to allied health providers, such as dietitians, physiotherapists or psychologists
Under a CDMP, Medicare provides rebates for up to five allied health sessions per calendar year. These sessions are shared across all allied health disciplines.
These sessions are commonly used for:
  • Dietitian appointments
  • Exercise physiology or physiotherapy
  • Podiatry
  • Psychology or other allied health services
The drawbacks

Where CDMP support often falls short

While CDMP plans are valuable, they come with practical limitations that can make meaningful, long-term change difficult without additional structure and continuity.
Common challenges include:
  • Only five sessions per year, regardless of how complex the condition is
  • Sessions are shared across all allied health providers, which can limit continuity
  • Limited appointment numbers often mean care stays surface-level rather than deeply personalised
  • Appointments are frequently spaced far apart or focused on short-term issues
  • Little structured support between sessions
For many people, this can lead to fragmented care, repeated or generic advice, and difficulty maintaining progress once appointments end. Even with great clinicians, it is hard to achieve meaningful change when support is limited to just one or two sessions.
Our solution

How My Health Online supports better outcomes

My Health Online was designed to work within the CDMP framework while overcoming its practical limitations. Dietitian-led telehealth appointments are bulk billed for eligible patients and are supported by a structured, multidisciplinary Lifestyle Program included as part of the service. This means patients receive coordinated care, ongoing education, and practical tools that extend beyond individual appointments.
Dietitian-led telehealth care

Personalised, goal-focused consultations delivered by accredited dietitians, with clear plans and follow-up.

Structured Lifestyle Program included in your care

A clinician-developed online program supporting nutrition, movement, sleep and mental wellbeing.

Behaviour-change support between appointments

Practical tools and guided modules that help turn advice into sustainable habits.

How the program works

A clear, coordinated pathway from referral to real progress

Managing a chronic condition requires more than isolated appointments.
The My Health Online program follows a structured, step-by-step pathway that combines GP referral, bulk-billed dietitian-led telehealth care, and a comprehensive Lifestyle Program developed by a multidisciplinary team.
Each part of the journey builds on the last, so patients receive coordinated support, not one-off advice. All components are included as part of the Chronic Disease Management Plan referral, so eligible patients do not pay additional program fees.
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Step 1.

GP referral and Chronic Disease Management Plan

Your GP prepares a Chronic Disease Management Plan and refers you to My Health Online. This referral allows you to access Medicare-subsidised allied health services, including dietitian appointments.

Step 2.

Appointment booking and program access

Once we receive your referral, our team contacts you to book your first telehealth appointment and provides access to the My Health Online Lifestyle Program. The program is included as part of your CDMP referral, with no additional program fees.

Step 3.

First dietitian telehealth appointment

In your initial appointment, your dietitian reviews your medical history, current lifestyle and health goals. Together, you identify priorities and develop a practical plan tailored to your needs. You are also guided on how to use the Lifestyle Program between appointments. This ensures your care plan extends beyond the appointment itself.

Step 4.

Ongoing lifestyle support between sessions

Between appointments, you work through the structured online Lifestyle Program at your own pace. This program goes beyond reinforcing session content, it provides deeper education, practical tools, and multidisciplinary guidance across nutrition, movement, sleep, stress, and behaviour change.

It introduces new concepts, builds understanding, and supports you to develop the skills needed for lasting lifestyle improvements. This ensures care continues between telehealth sessions, not just during them.

Step 5.

Follow-up appointments

Follow-up dietitian appointments are typically scheduled every three to four weeks, depending on your CDMP allocation and needs. These sessions focus on reviewing progress, refining goals, addressing barriers, and building on the work completed between appointments.

This is where care becomes highly personalised, supporting accountability, problem-solving real-life challenges, and adjusting the plan so it works for you. Eligible appointments are fully bulk billed.

Step 6.

Communication with your GP

Your GP receives clear updates at key stages, including progress summaries and recommendations. This supports continuity of care, keeps your broader health team informed, and helps ensure decisions are made with a full picture of your progress.

Step 7.

Ongoing care options

Once your available CDMP sessions are completed, we review your progress and goals together. If ongoing support would be helpful, you may choose to continue with private appointments tailored to your needs.

We are also developing additional structured follow-up programs and support options within the online platform, allowing patients to continue building skills and maintaining progress over time.

The Lifestyle Program

Multidisciplinary support included with your CDMP care

The My Health Online Lifestyle Program is an integrated part of your care, designed to support meaningful change between appointments. All patients referred under a Chronic Disease Management Plan receive access as part of the service, with no additional program fees.
This program extends the support you receive in your dietitian consultations, providing structured education, practical tools, and multidisciplinary guidance to help you build sustainable lifestyle habits.
The program has been developed with input from dietetics, psychology, exercise physiology, and medical specialist expertise in endocrinology, ensuring a whole-of-lifestyle and medically informed approach to chronic disease management. It introduces concepts, skills, and practical strategies that go beyond what can be covered in individual appointments alone.

The program covers:

Nutrition education tailored to chronic health conditions

Focused on practical, condition-specific guidance you can apply in everyday life.

Structured movement guidance and activity planning

Helping you build safe, realistic routines that match your health status and capacity.

Sleep, recovery and energy management

Supporting the foundations that influence appetite, mood, and physical health.

Stress, mood and mental wellbeing

Recognising the role of psychology and behaviour in long-term lifestyle change.

Behaviour-change tools to support sustainable habits

Practical strategies that help turn knowledge into consistent action.

How you access the program

Access is provided once your first appointment is booked
The program is available online via phone, tablet or computer
Content is delivered in short, practical modules that fit into everyday life

Why the program matters

Most long-term lifestyle change happens between appointments, not during them. The Lifestyle Program provides structured education, multidisciplinary guidance, and practical behaviour-change tools so patients receive ongoing support even when allied health sessions are limited.
It reinforces your appointments, introduces new knowledge, and builds the depth of understanding needed to make sustainable changes to nutrition, movement, sleep, and mental wellbeing.
Getting started

Next steps for patients and referrers

For referrers

Learn more about how My Health Online supports patients with chronic conditions.
Learn more Refer

For patients

Speak with your GP about a Chronic Disease Management Plan and referral to My Health Online.
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